Skip to content
Call
Text

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of jon1becca1

jon1becca1

January 29, 2025

5  out of  5
rating by jon1becca1
"I would say that it was a pleasure to work with Alexis Payer on my auto insurance needs. With Insurance rates on the climb, it was great finding someone like Alexis to work with me to find the best discounts and still keep me covered. I appreciate her taking the time to go over the documents and finding me coverage that fits my needs. Thank you!"
We responded:
"Thank you for sharing your experience with Alexis. It's wonderful to hear that she was able to assist you in finding the best discounts while ensuring your coverage needs were met. We appreciate your feedback and are glad to have been able to provide you with a positive experience. Your satisfaction is important to us, and we're here to help with any future insurance needs you may have."
Profile photo of Lashanda Mayhew

Lashanda Mayhew

January 15, 2025

5  out of  5
rating by Lashanda Mayhew
"I would like to say your Agent Alexis Payer was a delight to work with she made me feel comfortable and confident in my choice to use State Farm for my auto and renter’s insurance. She is awesome and I would recommend anyone to her. Thanks again Mrs. Alexis Payer😊"
We responded:
"Thank you, Lashanda! It's wonderful to hear that Alexis made you feel comfortable and confident with your insurance choices. Your recommendation means a lot, and we're glad to have you with us!"
Profile photo of Nebel Managment

Nebel Managment

January 13, 2025

5  out of  5
rating by Nebel Managment
"Very quick response on all my requests."
We responded:
"Thanks for recognizing our team. We endeavor to handle tasks daily....sometimes it takes longer -but we try and give a reasonable time that we can get all our policyholders a response to their queries. Thanks again! "
Profile photo of dianne chealey

dianne chealey

January 10, 2025

5  out of  5
rating by dianne chealey
"Alexis was a delight to work with and she made the whole process quick and easy! Thank you!!"
We responded:
"Thank you, Dianne, for sharing your experience! It's fantastic to hear that Alexis made the process quick and easy for you. Your feedback is greatly appreciated and helps us continue to provide excellent service. If there's anything else we can assist you with, feel free to reach out."
Profile photo of Crystal Skolnik

Crystal Skolnik

December 4, 2024

5  out of  5
rating by Crystal Skolnik
"Zach is an amazing agent. Everytime I have questions he's got answers. He replys or calls me back SUPER fast. A+++ he helped me lower my insurance and I'll always be greatful. Thank you!"
We responded:
"Thank you so much for sharing your experience, Crystal! It's fantastic to hear that Zach has been able to assist you promptly and effectively. We're delighted that he could help lower your insurance and that you're satisfied with the service."
Profile photo of john jackson

john jackson

November 26, 2024

5  out of  5
rating by john jackson
"I was really happy with the quality of customer service that I received from Zach Eckert"
We responded:
"Thank you for sharing your positive experience with Zach Eckert! We're delighted to hear that you were happy with the quality of customer service. Your feedback is greatly appreciated!"
Profile photo of XxZombie SlayerXx

XxZombie SlayerXx

November 22, 2024

4  out of  5
rating by XxZombie SlayerXx
"Greg Was an absolute unit, he got everything I needed done quickly and correctly. I was in and out and he even caught back up with me to wish me well, overall amazing experience"
We responded:
"Thanks for sharing your experience! It's fantastic to hear that Greg was able to assist you efficiently and even took the time to wish you well. We're glad you had an amazing experience with us!"
Profile photo of Danny Hall

Danny Hall

November 21, 2024

5  out of  5
rating by Danny Hall
"Thank you Kim for all your hard work. You were very helpful and informative. My family and I appreciate the time you took to help us with our policy."
We responded:
"Kim will be delighted to hear your kind words! It's wonderful to know that her assistance made a positive impact on you and your family. Your appreciation means a lot to us, and we're always here to help with your policy needs. Thank you for sharing your experience!"
Profile photo of Ali Baba

Ali Baba

November 6, 2024

5  out of  5
rating by Ali Baba
"Zach was very patient, very kind and resolved the issue promptly."
We responded:
"Thank you for sharing your experience, Ali! It's fantastic to hear that Zach was able to assist you with patience and kindness, and that your issue was resolved promptly. Your feedback is greatly appreciated!"
Profile photo of Mypath ToWander

Mypath ToWander

October 24, 2024

5  out of  5
rating by Mypath ToWander
"Greg Culbert has been very kind, thorough and he consistently followed up through the process of making adjustments to my policy. Thank you for your advice,assistance and patience."
Profile photo of Roman White

Roman White

October 20, 2024

1  out of  5
rating by Roman White
"There service is a joke. Lack of professionalism, staff is horrible, they never respond back in time. No email interaction when there is a change in insurance plan. They are HORRIBLY respesenting Statefarm."
We responded:
"Im sorry your experience wasnt what we normally aspire to have. Please call our office and we can discuss the details. Thank you. "
Profile photo of Ravi basnet

Ravi basnet

October 20, 2024

1  out of  5
rating by Ravi basnet
"Horrible. Don't want to get into details, but they are terrible. They shouldn't represent state farm. I feel sorry for those who have insurance through them."
We responded:
"Thanks Ravi for the feedback. State Farm underwriting has chosen not to renew their offer of coverage at this time. Thank you for the opportunity. "
Profile photo of Ramon Henriquez

Ramon Henriquez

October 1, 2024

5  out of  5
rating by Ramon Henriquez
"Hoy transfers el Seguro a de mi casa a State Farm, The David Underwood State Farm Insurance Office en Eustis Fl, despues que la anterior Insurnce C ompany me subio la prima mas de un 50% . Como tengo el Segura de mi carro con State Farm fui donde ellos. Puedo decir que fue una grata experiencing; no solo me dieron una mejor covertura, sino que rebajaron la prima de Segura de mi auto en un 10%. Y el ahorro en la prima de Segura de la casa en mas de un 28% con relacion a la anterior Insurance Company. Y que decir de la amabilidad del personal, especialmente Alexis Payer ( muy profesional y amable. GRACIAS STATE FARM OF THE DAVID UNDERWOOD OFFICE POR EXISTIR. RAMON HENRIQUEZ, Tavares, Fl P. D.- Quiero decirles a los propieterios de Casas y duenos Autos que les Hagan una visita a The David Underwood State Farm Insurance Office en Eustis, Fl..Son profesionales muy Buenos, muy concientes y sobre todo muy amables."
We responded:
"Ramon, muchas gracias por compartir tu experiencia con nuestra oficina de State Farm en Eustis, FL. Nos alegra saber que pudimos ofrecerte una mejor cobertura y reducir las primas de tus seguros de auto y casa. ¡Es fantástico escuchar que Alexis y el resto del equipo te atendieron con profesionalismo y amabilidad! Apreciamos mucho tu recomendación a otros propietarios de casas y autos. ¡Estamos aquí para ayudar!"
Profile photo of Karen Fetter

Karen Fetter

September 30, 2024

5  out of  5
rating by Karen Fetter
"Alexis is wonderful at her job. Helpful in every way. Made changing to this agency very easy."
We responded:
"Thank you so much for your kind words, Karen! It's fantastic to hear that Alexis was able to make your transition to our agency smooth and easy. We're delighted to have you with us and look forward to continuing to provide you with excellent service!"
Profile photo of Gene McCarty

Gene McCarty

September 23, 2024

5  out of  5
rating by Gene McCarty
"New to the area and a long time State Farm customer. Kim made the transition process easy."
We responded:
"Welcome to the area, Gene! It's fantastic to hear that Kim made your transition smooth and easy. We're delighted to have you with us and look forward to continuing to serve your insurance needs!"
Profile photo of Ryanne Drew

Ryanne Drew

September 17, 2024

5  out of  5
rating by Ryanne Drew
"Karla was just wonderful. Very helpful and kind."
We responded:
"Karla truly appreciates your kind words! We're delighted to hear she was able to assist you so effectively. Thank you for sharing your positive experience!"
Profile photo of Thomas Casola

Thomas Casola

September 17, 2024

5  out of  5
rating by Thomas Casola
"It was a real pleasure to deal with Alexis Payer. She was very professional and very knowledgeable. She is definitely an asset to the team."
We responded:
"Thank you so much for your kind words, Thomas! Alexis truly embodies the professionalism and expertise we strive for every day. We're delighted to hear she made your experience a positive one. Your feedback is greatly appreciated!"
Profile photo of Jen

Jen

September 13, 2024

5  out of  5
rating by Jen
"Kim and Carla at David Underwood's office were supremely helpful with my transition to this office from a prior location and responding to my message right away."
We responded:
"Thank you for sharing your positive experience with Kim and Carla! We're glad to hear they were able to assist you with a smooth transition to our office. We appreciate your feedback and look forward to continuing to provide excellent service."
Profile photo of Barbara Barnhart

Barbara Barnhart

September 12, 2024

5  out of  5
rating by Barbara Barnhart
"Alexis Payer was very knowledgeable and extremely helpful.Very friendly."
We responded:
"Thank you so much for sharing your experience with Alexis! It's wonderful to hear that you found her knowledgeable, helpful, and friendly. Your feedback is greatly appreciated!"
Profile photo of Jimmy Guillermo Estrada Mulet

Jimmy Guillermo Estrada Mulet

August 9, 2024

5  out of  5
rating by Jimmy Guillermo Estrada Mulet
"Aunque solo he realizado una visita a la oficina por lo cual considero que hacer conclusiones sería precipitado, les puedo decir que fui atendido por una excepcional persona, su nombre es Alexis Payer, quien se comportó muy amable, explicativa, y además profesional. La barrera del idioma no fué un obstáculo para que la comunicación fuera efectiva; pues mi idioma es el español pero ella fué paciente, comprensiva y atenta. En lo personal recomiendo este lugar. Viajé alrededor de una hora. Pero valió la pena."
We responded:
"Gracias, Jimmy, por compartir tu experiencia! Nos alegra saber que Alexis pudo asistirte de manera tan amable y profesional. Nos esforzamos por brindar un servicio excelente y nos complace saber que la barrera del idioma no fue un problema. Apreciamos que hayas viajado una hora para visitarnos y que haya valido la pena. ¡Esperamos poder seguir ayudándote con tus necesidades de seguros!"
Profile photo of Dea Davis

Dea Davis

August 7, 2024

5  out of  5
rating by Dea Davis
"I highly recommend Alexis and the friendly staff at the David Underwood office. Alexis has an abundance of patience with a tenacious spirit to work through any situation, she has been a pleasure to work with through the process of getting my teenage son insured and on the road."
We responded:
"Thank you so much for your kind words, Dea! Alexis and the team are dedicated to providing exceptional service, and it's wonderful to hear that she made the process of insuring your teenage son a positive experience. We appreciate your recommendation and look forward to continuing to assist you!"
Profile photo of Diana Angell

Diana Angell

August 3, 2024

5  out of  5
rating by Diana Angell
"Alexis Payer Extremely fast and efficient. Called back on time and answered my questions after hours."
We responded:
"Thank you for sharing your experience, Diana! Alexis is dedicated to providing timely and efficient service, even after hours. We're glad to hear your questions were answered promptly!"
Profile photo of Pam Hull

Pam Hull

August 2, 2024

5  out of  5
rating by Pam Hull
"Got back to me quickly and cordially."
We responded:
"Thanks for the kind words, Pam! Quick and cordial service is what we strive for. We're glad to hear you had a positive experience!"
Profile photo of Troy Purcell

Troy Purcell

August 2, 2024

5  out of  5
rating by Troy Purcell
"Kim is terrific! We’ve done business with her for 18 years and she is very professional, always helpful with any situation we have."
We responded:
"Kim truly appreciates your kind words, Troy! It's wonderful to hear that her professionalism and helpfulness have made such a positive impact over the years. Thank you for your continued trust and support!"
Profile photo of Emma

Emma

August 1, 2024

5  out of  5
rating by Emma
"Alexis, was so helpful. I appreciated your assistance in changes my car policy from progressive to State Farm. Same coverage but cheaper pricing to fit my budget better. I appreciated her response times as well. She answered and explained FL car insurance so it’s easier to understand. She is amazing. Even if you’re just curious how your numbers would look call her. She’s actually honest. Highly recommend Alexis."
We responded:
"Thank you so much for sharing your experience, Emma! It's fantastic to hear that Alexis was able to assist you with your car policy transition and provide you with a more budget-friendly option. We're delighted that her response times and explanations made the process easier for you. Your recommendation means a lot to us!"