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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Beth & Greg B

October 14, 2025

5  out of  5
rating by Beth & Greg B
"David must be good because Alexis was the best. I had a perfectly good insurance company for many years but Alexis gave me personalized answers to my questions (not scripted) and she clearly explained some new concepts (like stacking) that I had not previously understood that well. On top of the excellent service, the price was better. And then I saw that this is an office with regular people in a regular town, and sure, they work for "big insurance" but they themselves are insuring I do not feel that way. Thank you Alexis."
We responded:
"Thank you so much for sharing your experience. It's wonderful to hear that Alexis was able to provide you with personalized answers and clear explanations. We strive to ensure our customers feel valued and understood, and it's great to know that you felt this way. We're also pleased that you found our pricing competitive. Your feedback is greatly appreciated, and we're glad to have you as part of our community."
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Joy Tibbe

October 8, 2025

5  out of  5
rating by Joy Tibbe
"Working with Alexis was so easy. She always responded quickly, was patient with my questions, and didn’t pressure me but gave me excellent service and a good rate."
We responded:
"Thank you for sharing your experience. It's wonderful to hear that Alexis provided you with quick responses, patience, and excellent service. We're glad you found the process easy and are pleased with the rate you received. Your feedback is greatly appreciated and helps us continue to provide the best service possible."
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Isamac Davila

October 1, 2025

5  out of  5
rating by Isamac Davila
"Great Service and Quote woow less than Half of progressive with same coverage Thanks Alexis"
We responded:
"Thank you, Isamac, for sharing your positive experience with us. It's wonderful to hear that you found our service and quote to be satisfactory and competitive. We appreciate your trust in us for your insurance needs. If you have any further questions or need assistance, feel free to reach out."
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Torre Robinson

September 30, 2025

5  out of  5
rating by Torre Robinson
"Matt Kersey did a grand job of helping me. He was very patient to my understanding, carefully walked me through the entire process and made sure any questions were fully understood and answered. Did a splendid job making sure that I was comfortable and being a new member of the state farm community/family. Thank you kindly Matt, highly recommended!"
We responded:
"Thank you for sharing your experience with Matt Kersey. It's wonderful to hear that he was able to guide you patiently and ensure all your questions were addressed. We strive to make every member feel comfortable and valued, and it's great to know Matt achieved that for you. Your recommendation means a lot to us."
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Melanie

September 28, 2025

5  out of  5
rating by Melanie
"I wasn’t sure how to go about getting rental insurance since this is my first time renting on my own. Alexis was so helpful and very pleasant to work with. She answered all my questions and I was able to get everything in place while on my lunch break. I am happy to have my auto and now renter insurance whth Mr. Underwood and his staff."
We responded:
"Thank you, Melanie, for sharing your experience. It's wonderful to hear that Alexis was able to assist you so effectively with your rental insurance needs. We're glad to have made the process smooth and convenient for you. Having both your auto and renter's insurance with us is greatly appreciated, and we're here to help whenever you need."
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Crystal Harvey

September 22, 2025

5  out of  5
rating by Crystal Harvey
"Thanks for all you help Matt. I appreciate you working on your football weekend to accommodate me! (Sorry your team didn't win, neither did mine LOL). I look forward to working with you on the future."
We responded:
"Thank you for sharing your experience, Crystal. It's great to hear that Matt was able to assist you, even on a busy football weekend. We appreciate your understanding and are glad to have you as a valued customer. Looking forward to continuing to work with you in the future!"
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Dana Spencer

September 17, 2025

5  out of  5
rating by Dana Spencer
"Great service. Very friendly. It’s a pleasure doing business with them."
We responded:
"Thank you, Dana, for sharing your positive experience. It's wonderful to hear that you found our service friendly and enjoyable. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
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Daniel Tetreault

September 14, 2025

5  out of  5
rating by Daniel Tetreault
"We recently met with Alexis Payer to go over some auto and home insurance options. Alexis was super helpful and helped guide us to the policies we actually need to cover our home and auto's . We can't thank her enough. Top notch business and super friendly staff Thank you Alexis."
We responded:
"Thank you, Daniel, for sharing your experience with us. It's wonderful to hear that Alexis was able to assist you effectively with your auto and home insurance options. We strive to provide the best service possible, and it's great to know that our efforts are appreciated. Your kind words about our team and business mean a lot to us. If you have any more questions or need further assistance, feel free to reach out."
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Travis DeMott

August 24, 2025

5  out of  5
rating by Travis DeMott
"The office staff are very welcoming and polite. I had a good experience with them all."
We responded:
"Thank you, Travis, for sharing your positive experience with our office staff. It's wonderful to hear that you found them welcoming and polite. Your feedback is greatly appreciated, and we're glad to know you had a good experience with us."
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D “Debbi” Lauby

August 23, 2025

5  out of  5
rating by D “Debbi” Lauby
"Just wanted to share with you how wonderful David Underwood and his agency is. My husband and I are new clients and we live in Clermont, which is about an hour or more from his office. We had signed up for the drive-in Safe program and we never received the beacon that we were supposed to receive via Postal Service. We reached out to let them know that we never received what we needed. When David heard that he looked us up and realized that our apartment number was not listed on the package so he personally drove to our house and dropped off the beacon. What a wonderful and kind person he is. He went above and beyond for his client and for that reason as well as many others, I would recommend David and his agency to everyone who is interested in any type of insurance."
We responded:
"Thank you so much for sharing your experience. It's great to hear that the team went above and beyond to ensure you received the beacon for the Drive Safe program. Providing exceptional service is a priority, and it's wonderful to know that David's efforts made a positive impact. Your recommendation means a lot, and we're grateful to have you and your husband as clients."
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sherri desmarais

August 7, 2025

5  out of  5
rating by sherri desmarais
"I had the opportunity to work with Alexis Payer for auto insurance. She was absolutely wonderful! I received a great quote and jumped on it. She made it an easy process. I was able to purchase my policy through text. It was wonderful! I really dislike talking over the phone. I highly recommend! And thanks again to Alexis Payer and State Farm."
We responded:
"Thanks Sherri! We really try to explain coverages in SIMPLE terms so you can understand and make an informed decision that you feel good about. Alexis is extremely patient and agile when it comes to helping with smartphones/email....thanks again"
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Alexander Lanclos

July 18, 2025

5  out of  5
rating by Alexander Lanclos
"Absolutely phenomenal experience with David Underwood State Farm and especially with Matt Kersey! From the moment I reached out, Matt went above and beyond to make sure I fully understood all of my options and felt confident in my coverage. His professionalism, attention to detail, and genuine care made a huge difference. He took the time to tailor everything to my needs and was incredibly responsive throughout the entire process. If you're looking for someone who truly has your back, Matt is the guy. The whole team at David Underwood State Farm is top-notch. Highly recommend!"
We responded:
"Thank you, Alexander, for sharing your experience with us. It's wonderful to hear how Matt's dedication and expertise made a positive impact on your insurance journey. We take pride in ensuring our clients feel confident and well-informed about their coverage options. Your recommendation means a lot to us, and we're grateful to have you as part of our State Farm family."
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Avi Ward

July 18, 2025

5  out of  5
rating by Avi Ward
"Alexis was great and very helpful! I spoke with many different insurance companies today and alexis offered everything I needed for an amazing price and was very informative."
We responded:
"Thank you for sharing your experience, Avi. It's wonderful to hear that Alexis was able to assist you effectively and provide the information you needed. We're glad you found a great solution at an amazing price. Your feedback is greatly appreciated, and we're here to help whenever you need us."
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Jen Gillespie

July 16, 2025

5  out of  5
rating by Jen Gillespie
"I had a fantastic experience with Alexis. She graciously answered my multitude of questions and quelled my concerns. Friendly and professional…. Highly recommend!"
We responded:
"Thank you, Jen, for sharing your experience with Alexis. It's wonderful to hear that she was able to address all your questions and concerns with such professionalism and friendliness. Your recommendation means a lot to us, and we're delighted to know you had a fantastic experience."
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Sam D

July 12, 2025

5  out of  5
rating by Sam D
"Working with Alexis was great. Insurance is always confusing but she made it clear and simple and explained everything...sometimes twice. She was patient with me and helped me figure out what was a good solution for insurance within our budget. I'm glad I called this office."
We responded:
"Thank you for sharing your experience with us. It's wonderful to hear that Alexis was able to make the insurance process clear and simple for you. We understand how confusing insurance can be, and we're glad she could assist you with patience and help find a solution that fits your budget. Your feedback is greatly appreciated, and we're pleased you chose to reach out to our office."
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Kaitlyn Turcios

July 1, 2025

5  out of  5
rating by Kaitlyn Turcios
"Alexis was super helpful and made it quick and easy and was above and beyond customer service"
We responded:
"Thank you, Kaitlyn, for sharing your experience with Alexis. It's wonderful to hear that she provided you with quick and easy service while going above and beyond. Your feedback is greatly appreciated and will be shared with the team. We're glad to have met your expectations and look forward to assisting you in the future."
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Todd Berryman

June 25, 2025

5  out of  5
rating by Todd Berryman
"Alexis was terrific; answering all my questions, comparing policies, and opening an account. I hope this will be a long lasting relationship."
We responded:
"Thank you, Todd, for sharing your positive experience. It's wonderful to hear that Alexis was able to assist you effectively by answering your questions and helping with policy comparisons and account setup. We look forward to building a long-lasting relationship with you. Your feedback is greatly appreciated."
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Eric Tom

June 6, 2025

5  out of  5
rating by Eric Tom
"Karla was outstanding! She went out of her way to take care of my issue. She said she would call me back next week to let me know if I owe anything else on my homeowners insurance."
We responded:
"Thank you, Eric, for sharing your experience with Karla. It's great to hear that she was able to assist you effectively and provide the support you needed. We appreciate your feedback and your trust in our agency. If you have any further questions or need additional assistance, feel free to reach out."
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Jessica Wall

May 19, 2025

5  out of  5
rating by Jessica Wall
"Alexis was so helpful transferring my coverage from another state. It took a while and she had to go through a lot to make it happen but she didn't seem to mind one bit. She did everything quickly and efficiently and it was much appreciated as I have a busy day ahead of me. Thank you so much, Alexis!"
We responded:
"Thank you, Jessica, for sharing your experience. It's wonderful to hear that Alexis was able to assist you efficiently with your coverage transfer. We understand how valuable your time is, and we're glad she could make the process smooth for you. Your feedback is greatly appreciated."
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jon1becca1

January 29, 2025

5  out of  5
rating by jon1becca1
"I would say that it was a pleasure to work with Alexis Payer on my auto insurance needs. With Insurance rates on the climb, it was great finding someone like Alexis to work with me to find the best discounts and still keep me covered. I appreciate her taking the time to go over the documents and finding me coverage that fits my needs. Thank you!"
We responded:
"Thank you for sharing your experience with Alexis. It's wonderful to hear that she was able to assist you in finding the best discounts while ensuring your coverage needs were met. We appreciate your feedback and are glad to have been able to provide you with a positive experience. Your satisfaction is important to us, and we're here to help with any future insurance needs you may have."
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Lashanda Mayhew

January 15, 2025

5  out of  5
rating by Lashanda Mayhew
"I would like to say your Agent Alexis Payer was a delight to work with she made me feel comfortable and confident in my choice to use State Farm for my auto and renter’s insurance. She is awesome and I would recommend anyone to her. Thanks again Mrs. Alexis Payer😊"
We responded:
"Thank you, Lashanda! It's wonderful to hear that Alexis made you feel comfortable and confident with your insurance choices. Your recommendation means a lot, and we're glad to have you with us!"
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Nebel Managment

January 13, 2025

5  out of  5
rating by Nebel Managment
"Very quick response on all my requests."
We responded:
"Thanks for recognizing our team. We endeavor to handle tasks daily....sometimes it takes longer -but we try and give a reasonable time that we can get all our policyholders a response to their queries. Thanks again! "
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dianne chealey

January 10, 2025

5  out of  5
rating by dianne chealey
"Alexis was a delight to work with and she made the whole process quick and easy! Thank you!!"
We responded:
"Thank you, Dianne, for sharing your experience! It's fantastic to hear that Alexis made the process quick and easy for you. Your feedback is greatly appreciated and helps us continue to provide excellent service. If there's anything else we can assist you with, feel free to reach out."
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Crystal Skolnik

December 4, 2024

5  out of  5
rating by Crystal Skolnik
"Zach is an amazing agent. Everytime I have questions he's got answers. He replys or calls me back SUPER fast. A+++ he helped me lower my insurance and I'll always be greatful. Thank you!"
We responded:
"Thank you so much for sharing your experience, Crystal! It's fantastic to hear that Zach has been able to assist you promptly and effectively. We're delighted that he could help lower your insurance and that you're satisfied with the service."
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john jackson

November 26, 2024

5  out of  5
rating by john jackson
"I was really happy with the quality of customer service that I received from Zach Eckert"
We responded:
"Thank you for sharing your positive experience with Zach Eckert! We're delighted to hear that you were happy with the quality of customer service. Your feedback is greatly appreciated!"