State Farm® Insurance Agent David Underwood
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Jimmy Guillermo Estrada Mulet
August 9, 2024
5
out of
5
rating by Jimmy Guillermo Estrada Mulet
"Aunque solo he realizado una visita a la oficina por lo cual considero que hacer conclusiones sería precipitado, les puedo decir que fui atendido por una excepcional persona, su nombre es Alexis Payer, quien se comportó muy amable, explicativa, y además profesional. La barrera del idioma no fué un obstáculo para que la comunicación fuera efectiva; pues mi idioma es el español pero ella fué paciente, comprensiva y atenta. En lo personal recomiendo este lugar. Viajé alrededor de una hora. Pero valió la pena."
We responded:
"Gracias, Jimmy, por compartir tu experiencia! Nos alegra saber que Alexis pudo asistirte de manera tan amable y profesional. Nos esforzamos por brindar un servicio excelente y nos complace saber que la barrera del idioma no fue un problema. Apreciamos que hayas viajado una hora para visitarnos y que haya valido la pena. ¡Esperamos poder seguir ayudándote con tus necesidades de seguros!"
Dea Davis
August 7, 2024
5
out of
5
rating by Dea Davis
"I highly recommend Alexis and the friendly staff at the David Underwood office. Alexis has an abundance of patience with a tenacious spirit to work through any situation, she has been a pleasure to work with through the process of getting my teenage son insured and on the road."
We responded:
"Thank you so much for your kind words, Dea! Alexis and the team are dedicated to providing exceptional service, and it's wonderful to hear that she made the process of insuring your teenage son a positive experience. We appreciate your recommendation and look forward to continuing to assist you!"
Diana Angell
August 3, 2024
5
out of
5
rating by Diana Angell
"Alexis Payer Extremely fast and efficient. Called back on time and answered my questions after hours."
We responded:
"Thank you for sharing your experience, Diana! Alexis is dedicated to providing timely and efficient service, even after hours. We're glad to hear your questions were answered promptly!"
Pam Hull
August 2, 2024
5
out of
5
rating by Pam Hull
"Got back to me quickly and cordially."
We responded:
"Thanks for the kind words, Pam! Quick and cordial service is what we strive for. We're glad to hear you had a positive experience!"
Troy Purcell
August 2, 2024
5
out of
5
rating by Troy Purcell
"Kim is terrific! We’ve done business with her for 18 years and she is very professional, always helpful with any situation we have."
We responded:
"Kim truly appreciates your kind words, Troy! It's wonderful to hear that her professionalism and helpfulness have made such a positive impact over the years. Thank you for your continued trust and support!"
Emma
August 1, 2024
5
out of
5
rating by Emma
"Alexis, was so helpful. I appreciated your assistance in changes my car policy from progressive to State Farm. Same coverage but cheaper pricing to fit my budget better. I appreciated her response times as well. She answered and explained FL car insurance so it’s easier to understand. She is amazing. Even if you’re just curious how your numbers would look call her. She’s actually honest. Highly recommend Alexis."
We responded:
"Thank you so much for sharing your experience, Emma! It's fantastic to hear that Alexis was able to assist you with your car policy transition and provide you with a more budget-friendly option. We're delighted that her response times and explanations made the process easier for you. Your recommendation means a lot to us!"
Briana Wine
July 31, 2024
5
out of
5
rating by Briana Wine
"Alexis helped me switch insurances and save money, very easily! Thank you for your help."
We responded:
"Thank you for sharing your experience! It's fantastic to hear that Alexis made the switch easy and helped you save money. We're always here to assist!"
David Coshatt
July 31, 2024
5
out of
5
rating by David Coshatt
"Alexis was very professional, personable, and went above and beyond to answer all my questions and get me set up with all the policies I needed. I feel that I made the correct decision in an insurance agency and will recommend you to my friends and family."
We responded:
"Thank you so much for your kind words, David! Alexis is truly dedicated to providing exceptional service, and it's wonderful to hear that she was able to assist you so effectively. Your recommendation means a lot to us, and we're delighted to have you as part of our State Farm family!"
Sheila Turcios
July 30, 2024
5
out of
5
rating by Sheila Turcios
"Alexis helped me get my policy. She is very friendly and helpful. I am extremely happy with the staff and the customer service I was provided. I will definitely recommend them!!!"
We responded:
"Thank you so much for your kind words, Sheila! We're delighted to hear that Alexis provided you with excellent service. Your recommendation means a lot to us!"
Stephen Moles
July 23, 2024
5
out of
5
rating by Stephen Moles
"Kim helped me today. She is polite, friendly, oviously well versed in State Farm procedures, and concise in her explanations. It was a brief but important visit."
We responded:
"Thank you for sharing your experience with Kim! We're thrilled to hear she provided you with such excellent service. Your feedback is greatly appreciated!"
C raig Braun
June 12, 2024
5
out of
5
rating by C raig Braun
"I'm glad to see there's still a company that understands what customer service means Kim did a fantastic job. Going above and beyond. To resolve the situation."
We responded:
"Thank you for sharing your positive experience with Kim! We're thrilled to hear that she provided exceptional customer service and went above and beyond to resolve your situation. We appreciate your feedback!"
Lee Feeney
June 5, 2024
5
out of
5
rating by Lee Feeney
"Sonya was very helpful and very patient. I would definitely ask for her help next time and recommend her to others."
We responded:
"Thank you for the kind words, Lee! I'm glad to hear that Sonya provided you with excellent service. We appreciate your recommendation and look forward to assisting you again in the future."
Jen
June 3, 2024
5
out of
5
rating by Jen
"Kim and Carla at David Underwood's office were supremely helpful with my transition to this office from a prior location and responding to my message right away."
We responded:
"Thank you for sharing your positive experience with Kim and Carla! We're glad to hear they were able to assist you with a smooth transition to our office. We appreciate your feedback and look forward to continuing to provide excellent service."
Ibrahim Sr
May 23, 2024
1
out of
5
rating by Ibrahim Sr
"After I called many times to change my quote to the new address to see how much I will be saving, The new Agent told me they didn’t change the quote they just put the new address as a mailing address .. and every month they were charging me a different price . I wish I can give them zero stars 👎"
We responded:
"I apologize for the confusion with your quote and the billing discrepancies, Ibrahim. Please know that this is not the level of service we strive to provide. I will address this issue with my team to ensure it doesn't happen again. Thank you for bringing this to our attention."
Daniel Soto
May 14, 2024
5
out of
5
rating by Daniel Soto
"Kim Harbeck is amazing, a great help with any insurance challenges you may have and very communicative. Their office is friendly and efficient, I highly recommend her if you are looking for a new insurer."
We responded:
"Thank you for the 5-star review! We truly appreciate the positive feedback and of course your recommendation!"
mark shafranski
May 1, 2024
5
out of
5
rating by mark shafranski
"Alexis is great. Had quote all ready for me. Took very few minutes to complete. I highly recommend her."
We responded:
"Thank you for your kind review. It is truly a pleasure to provide you with great customer service and take care of all your Insurance needs."
Tina Alford-Barfield
April 23, 2024
5
out of
5
rating by Tina Alford-Barfield
"Absolute friendly agents and so helpful in setting up a new policy."
We responded:
"Thank you for your kind words and for taking the time to share your positive experience with our State Farm team. We truly appreciate your feedback!"
Josh Bailey
April 21, 2024
1
out of
5
rating by Josh Bailey
"If you have perfect driving record and no claims for 20+ years, your shamed at this company, Hike in prices every month ,without notice, legal crooks!!!!"
Ashraff Maikits
April 19, 2024
5
out of
5
rating by Ashraff Maikits
"Kim was absolutely AMAZING! She made my rental experience so much better! A huge thank you to her!"
We responded:
"Thank you for your kind review. It is truly a pleasure to provide you with great customer service and take care of all your Insurance needs."
Michael Wolfe
April 15, 2024
5
out of
5
rating by Michael Wolfe
"Alexis was way more then helpful for me. I've had direct auto as long as I could drive and when their rates started getting to high alexis helped me find the policy that was right for me and my family. Highly recommend her!! ~Justine McConnell"
We responded:
"Thank you for your kind review. It is truly a pleasure to provide you with great customer service and take care of all your Insurance needs."
Remedy Tree
April 10, 2024
5
out of
5
rating by Remedy Tree
"Kim Harbeck was so easy to deal with insuring our new bus. thank you!"
We responded:
"Thank you for your kind words! We're delighted to hear that you had a great service experience with us. Providing excellent service is our top priority, and your feedback motivates us to continue delivering the best for our customers."
D Krkrkrkrkrk
April 5, 2024
5
out of
5
rating by D Krkrkrkrkrk
"The online process was very straightforward and Alexis was very helpful"
We responded:
"Thank you for your kind words! We're delighted to hear that you had a great service experience with us. Providing excellent service is our top priority, and your feedback motivates us to continue delivering the best for our customers."
John Ryder
April 1, 2024
5
out of
5
rating by John Ryder
"Always a great and informative experience when dealing with Kim at the David Underwood State Farm agency. Very Knowledgeable and truly helpful............really appreciate y'all"
We responded:
"We are committed to maintaining the high standard of customer service that you enjoyed during your visit. Your feedback serves as a source of inspiration for us to continue delivering outstanding service."
Carolyn Hoechst
April 1, 2024
5
out of
5
rating by Carolyn Hoechst
"Sonya is great! Saved me money! 😀"
We responded:
"Thank you for your kind review. It is truly a pleasure to provide you with great customer service and take care of all your Insurance needs."
Delores Herman
March 19, 2024
5
out of
5
rating by Delores Herman
"Phone was answered by a friendly happy person. Alexis answered all my questions, so I purchased my insurance with her! A plus service!"
We responded:
"Thank you for your kind review. It is truly a pleasure to provide you with great customer service and take care of all your Insurance needs."